Basic support covers everything needed for a clean start on one or two screens — the right login format, a sensible player choice, the programme guide working, and someone to tell when a channel misbehaves.
What Basic support includes
- 1
Device check
We confirm whether your device wants Xtream Codes or an M3U link, and send the right one.
- 2
Player recommendation
A player suited to your platform and to how large your channel list will be.
- 3
Guided first setup
We stay with you through entering the login and the first channel load.
- 4
Programme guide
Getting the guide populated and fixing channels mapped to the wrong listings.
- 5
Fault handling
Send the channel name and the time and we will check the source.
The plan this comes with
Basic support is part of the Basic subscription — from €13.99 for one month to €139.99 for 36 months.
Questions people ask
Does Basic support cost extra?
No. It is part of the Basic subscription and is never billed separately.
What language is support in, and how do I reach it?
English, over WhatsApp. Chat works better than a phone call for setup because you can send a screenshot of what you are looking at.
What do you need from me to look at a fault?
The channel name, the time it happened, your device and your player. That tells us whether one source is failing or something wider is wrong.
Related guides
Ask about Basic support
Tell us your device and what is happening, and we will pick it up from there.